IP Telephony & SIP Communication Systems · Guangzhou, China
Scenarios · senior living and home care
Assisted living communications fail for a simple reason: the person calling cannot see the button, cannot reach the cord, or cannot hear the answer. The design on this page is therefore built around reach and legibility first — a pendant button that needs no battery, a 2 m pull cord from the floor of the bathroom, a big-button telephone with Braille digits and a HELP key, and a console that tells the carer which room and which type of call. It covers sheltered housing, assisted living apartments, nursing homes and home care, which the care material names together as residential care communities. NEXVIA designs, manufactures, supplies and commissions the system; the terminals are manufactured by NEXVIA, including the care range used throughout this design.
Count call positions per resident, not per building. The reference plans in the care material count a 70-bed nursing home as 70 bed-side stations, 70 bathroom call points, 1 console and 15–20 portable handsets, with 40 corridor lights and 4 corridor displays per floor as options; a 50-bed clinic as 50 bed-side, 15 door-side stations, 15 bathroom points and 15 corridor lights. The ratio is the planning tool: one call point per bed, one bathroom point per bed or bathroom, one console per station.
The physical design is what makes it usable. Wireless buttons link over 433 MHz across 6–25 m indoors with up to 10 buttons on one station, a KT31 pull cord needs no power of its own and is wired to the station with two wires, and both bathroom options put a 2 m cord at floor level. The big-button phones add 10 Braille digit keys, four speed-dial buttons with image customisation and a HELP key that calls with one press.
The answering side is sized on devices: the A320i console supports up to 20 SIP lines, up to 116 DSS keys and up to 100 connected devices, with emergency calls requiring a password before the connection is made, and calls transferring automatically to the W611W handset when the station is unattended. Prices are not published on this site — NEXVIA quotes per resident count, room mix and the cable already in the building.
A flat battery in a pendant disables the one thing a resident depends on. KT10 and KT20 are self-powered with no battery, and the KT30 battery is in the bathroom unit rather than in the worn device — which is why the range is built this way.
Care staff are between rooms. The chain widens: the call forwards to the W611W portable, speakers amplify it, and the corridor light plus the display identify the room to whoever is passing.
Legibility is part of the design: 10 digit keys with Braille dots, four big speed-dial buttons with image customisation, a dedicated HELP key and an HAC handset on the big-button phones, with a 3.5-inch screen on the X306.
At night a smaller team covers more rooms. Prioritised calls with colour coding, exported call and attendance logs, zoned paging and a documented escalation order are what let one console hold responsibility for a floor without losing the room number.
| Size band | System | Devices | Notes |
|---|---|---|---|
| Sheltered housing or assisted living apartments — up to 30 homes | OM50G — 62 SIP trunks; up to 12 analog ports if a legacy line is kept | One bed-side or wall station per home, one bathroom pull cord per home, big-button phones (X305 / X306), 1 console (A308i / A320i), 8–12 portable handsets | Ring groups hold up to 40 extensions on this model. Scale the published ratios down and confirm the site count on the quotation, because the plan figures are counting templates rather than site surveys. |
| 70-bed nursing home — 10 single and 30 double rooms | OM200G — 496 SIP trunks | 70 × Y501W / Y501W-Y bed side, 70 × KT30/KT31, 1 × A320i console, 15–20 portables, 40 × CL-01 optional, 4 × CMD-01 per floor optional | The figures are the published plan: one bed-side station per bed and one bathroom call point per bed, with the corridor items marked optional. Add day rooms and staff rooms at survey. |
| 50-bed assisted living clinic — 10 four-bed and 5 two-bed rooms, 3 shifts | OM200G — 496 SIP trunks; up to 96 analog ports if legacy wiring is kept | 50 × Y501W-Y bed side, 15 × Y501W door side, 15 × KT30/KT31, 15 × CL-01, 1 × A320i, 15–20 portables | The plan runs 3 shifts: 08:00–16:00, 16:00–24:00 and 00:00–08:00. Write the escalation order per shift into the handover document, because the night cover is the case that matters. |
| Residents living independently at home | Any model — a small system or a POTS-style arrangement with a home gateway | A big-button phone (X305 / X306) with a pendant button, or an indoor station with an alarm input and one-touch family call | KT10 and KT20 connect to the X305 and the Y501 series; the indoor stations carry 8 alarm inputs and 1 embedded relay for an external fire or gas alarm, and one-touch family calling. Confirm how the call is carried to the responder on the quotation. |
| Care group with several homes | OM1000-UC — 1000 SIP trunks, up to 200 concurrent calls per trunk | The per-home counts repeated on one dial plan, per-home extension ranges, a central management site where the group runs one administration | SIP only, with dual hot standby (3 fixed IP addresses) and multi-site networking using unique or repeatable numbering; the care material does not state a maximum number of stations per system. |
| Model | Where it goes | Published specification | Connection and notes |
|---|---|---|---|
| X305 | Resident room and living room, the daily-use phone | 3.5-inch 320×240 colour screen, 10 digit keys with Braille dots, four speed-dial buttons supporting image customisation, a HELP button and support for up to 10 KT10 wireless buttons; HAC handset | Dual Gigabit ports with integrated PoE; G.722 and Opus; Bluetooth 4.2 and 2.4G/5G Wi-Fi; desktop or wall mounted |
| X306 | Resident room where a larger display helps | 3.5-inch 320×240 colour LCD, 10 Braille digit keys, 4 programmable big keys with custom images, wireless or wired emergency call with the KT family | PoE support; Wi-Fi 6 (2.4G/5G), Bluetooth 5.0 and HAC handset |
| Y501 series | Bed side and door side in a care room | Nurse call, toilet emergency call, staff assist call and code blue on one station platform; hosts up to 10 KT10/KT20/KT30 buttons; powers and controls the CL-01 corridor light | SIP with PoE support per the product guide; antibacterial detachable buttons; handset on the -Y variants |
| KT10 / KT20 | Pendant or wall button | Wireless push button or emergency call button; self-powered with no battery | 433 MHz to the Y501 series station or the X305 big-button phone; working range 6–25 m indoors; up to 10 per host |
| KT30 | Bathroom pull cord, wireless | IP65, battery inside, 2 m cord, 433 MHz link; works with the X305 and the Y501 series | No data cable: the radio link replaces the wiring |
| KT31 | Bathroom pull cord, wired | IP44, needs no power of its own, 2 m cord, connected with two wires to the Y501 series station | Wired back to the station in the room; the option where a cable already exists |
| CL-01 | Corridor light over the room door | Red, green, blue and yellow states for different statuses; 86 box or wall mounted | Powered and controlled by the Y501 series station; a supplementary guide also allows an independent 12 V DC adapter |
| CMD-01 | Corridor display | Up to 30 prioritised messages on a double-sided LED display at 128×32 dots, multilingual, customisable text | Works with the nurse console; the console pushes call status and location to it |
| A320i / A308i | Carer station | A320i: 10.1-inch 1280×800 touchscreen, 20 SIP lines, up to 116 DSS keys, up to 100 connected devices, 92 dB speaker. A308i: 7-inch 1024×600, 20 SIP lines, 90 dB speaker | Dual Gigabit ports with integrated PoE; emergency calls require a password before connecting; call and attendance logs can be exported |
| W611W / W620W | Carer on the move | W611W: IP67, 1900 mAh, up to 9 h talk / 200 h standby. W620W: 3000 mAh, up to 13 h / 240 h, dual microphones and H.264 video preview | Wi-Fi 6 dual-band; incoming calls forward to the handset when the station is unattended |
| FH-S01 / A212 | Room, ward or corridor audio | FH-S01: up to 20 W with a built-in class D amplifier, talkback, customisable WAV for emergency notification. A212: 8 Ω up to 15 W class D, talkback and alarm linkage (PoE 8 W / PoE+ 15 W) | FH-S01 on PoE to IEEE 802.3af; both support up to 20 multicast zones with prioritisation |
| Requirement | Conventional analog call-bell installation | This IP design | What changes operationally |
|---|---|---|---|
| Call point reach | A cord beside the bed and a buzzer at the door | Pendant buttons with no battery, a 2 m pull cord at floor level and up to 10 buttons on one station | The call point follows the resident rather than the bed |
| Cabling | Bell wiring to every call point, and lamp wiring to every door | SIP stations on the site network with the corridor light driven by the station; KT30 needs no cable at all and KT31 is a two-wire connection | A room can be reconfigured without opening the walls |
| What the carer sees | A lamp over one door and a buzzer somewhere in the corridor | A light over the door, a corridor display with up to 30 prioritised messages, and a console with colour-coded priority and call type | The carer knows which room and which kind of call before arriving |
| Reaching a carer away from the station | Nothing, or a pager contract | Calls forward automatically to the W611W portable handset, and speakers amplify the call so it is heard in the corridor | The call follows the person on shift |
| Family contact | A separate telephone line | One-touch family calling and multi-party full-duplex voice on the indoor station, and a big-button phone with four customisable contact buttons | Family calls and care calls use the same instrument and the same system |
| Alarms in the room | Not connected | 8 alarm inputs and 1 embedded relay on the indoor station take an external fire or gas alarm; the Y501 series station takes cabinet and pull-cord devices | The room call point doubles as an alarm input position |
| Records | A paper book at the desk | Call and attendance logs viewed and exported from the console; a record survives the shift | A review after an incident starts from data rather than recollection |
| Area | Device | Note |
|---|---|---|
| Resident room — daily use phone | X305 (X306 where a display is wanted) | X305: 3.5-inch 320×240 colour screen, 10 Braille digit keys, four speed-dial buttons with image customisation, a HELP button, up to 10 KT10 wireless buttons and an HAC handset, on dual Gigabit PoE. X306 adds Wi-Fi 6, Bluetooth 5.0 and 4 programmable big keys. |
| Bed side | Y501W / Y501W-Y station | Nurse call, toilet emergency, staff assist call and staff presence, with a handset on the -Y variants; hosts up to 10 wireless buttons and powers and controls the CL-01 corridor light. |
| Bathroom | KT30 wireless or KT31 wired pull cord | A 2 m pull cord at floor level. KT30 is IP65 with its own battery and a 433 MHz link over 6–25 m; KT31 is IP44, needs no power and is wired to the station with two wires. |
| Worn by the resident | KT10 / KT20 pendant button | Self-powered with no battery, connecting to the Y501 series station or the X305 over 433 MHz with a 6–25 m indoor working range; up to 10 buttons per host. |
| Corridor | CL-01 light and CMD-01 display | CL-01 sits over the room door in red, green, blue and yellow, powered by the station in that room. CMD-01 shows room and call status from the console with up to 30 prioritised messages on a double-sided 128×32 dot display. |
| Carer station | A320i console (A308i for a smaller position) | A320i: 10.1-inch 1280×800 touchscreen, 20 SIP lines, up to 116 DSS keys, up to 100 connected devices, 92 dB speaker; password-gated emergency calls, colour-coded priority and exportable logs. |
| Carer on the move | W611W / W620W portable handset | Receives forwarded calls when the station is unattended. W611W is IP67 with 1900 mAh (up to 9 h talk / 200 h standby); W620W has 3000 mAh (up to 13 h / 240 h) with H.264 video preview. |
One per bed, one per bathroom, and one where a person may fall or need help alone. The published plans are the ratio to use: a 70-bed nursing home as 70 bed-side stations and 70 bathroom call points, a 50-bed clinic as 50 bed-side, 15 door-side and 15 bathroom points.
Where the button is worn. A senior call button is a pendant or wrist button carried by the resident — the KT10 and KT20 are self-powered with no battery — while a nurse call system is the fixed chain of bed-side and bathroom call points, corridor indication and a console. This design uses both on one system, so a pendant and a pull cord raise the same call type to the same console.
That is the design intention of both bathroom options: each places a 2 m pull cord at floor level, so a person who has fallen can still reach it. KT30 is IP65 with its own battery and a 433 MHz link; KT31 is IP44, needs no power of its own and is wired to the station with two wires.
Yes, on the equipment that publishes family calling. The indoor stations support one-touch family calling and multi-party full-duplex voice, and the X305 and X306 big-button phones have four programmable buttons for frequent contacts plus a HELP key for the emergency call.
The call moves rather than waiting. It transfers automatically to the W611W portable handset when the station is unattended, and speakers such as the FH-S01 or A212 can amplify the incoming call so staff elsewhere in the building hear it.
Two documented provisions apply: the X305 and X306 publish a hearing-aid-compatible (HAC) handset, and several door phones in the wider range carry a line-out interface that can be integrated with an induction loop antenna for positions with a fixed station.
Nothing on this page is a certification claim. The published comparison for this care system records no third-party safety certification, and the material states none. A compliant design has to be confirmed against the local code and the facility own care policy by the buyer compliance officer before it is tendered.
The sized deployments printed in the care material
| Item | 50-bed clinic plan | 70-bed nursing home plan |
|---|---|---|
| Bed-side stations | 50 × Y501W-Y | 70 × Y501W / Y501W-Y |
| Door-side stations | 15 × Y501W | Not in this plan |
| Bathroom call points | 15 × KT30 / KT31 | 70 × KT30 / KT31 |
| CL-01 corridor lights | 15 | 40, optional |
| CMD-01 corridor displays | 2 per floor, optional | 4 per floor, optional |
| Carer console | 1 × A320i | 1 × A320i |
| Portable handsets | 15–20 | 15–20 |
| Shift pattern | 3 shifts: 08:00–16:00, 16:00–24:00, 00:00–08:00 | 15 carers plus RN and cleaners |
Read them as ratios rather than equipment lists: one bed-side station per bed, one bathroom point per bed or bathroom, one console per carer station, 15–20 portables per site. The final count is confirmed on the quotation.
A compliant assisted living design starts with the response chain: what a call does in the first seconds, who it reaches, what happens when it is not answered, and what record survives. This page sets out a chain built from IP and SIP terminals — a pendant with no battery, a 2 m pull cord, a station that drives the corridor light, a console with password-gated emergency calls and automatic transfer to a portable handset, and exportable call and attendance logs. Whether that chain satisfies a particular national requirement or registration condition is a determination the facility own compliance officer makes against the applicable code. NEXVIA does not assert it, and the published material records no certification for these products.
A call point that cannot be reached is not a call point. The published provisions are specific: a 2 m pull cord at floor level on both bathroom options, IP65 on the wireless KT30 and IP44 on the wired KT31, self-powered KT10 and KT20 buttons with no battery to fail, Braille digit keys and four customisable contact buttons on the X305, an HAC handset, and an 86 box or wall position for the CL-01 corridor light. Mounting heights, reachability from a bed or from the floor, and the cleaning agents that may be used on each device should be confirmed with care staff on site rather than taken from a drawing.
The station is the powered node in the room — PoE support per the product guide — and it powers and controls the CL-01 corridor light rather than the light taking its own PoE run. Wireless buttons are self-powered or battery-fed and the wired pull cord needs no power, so the radio and two-wire positions do not add to the PoE budget. Speakers are PoE: FH-S01 to IEEE 802.3af and the A212 published as PoE 8 W / PoE+ 15 W. Cable classes, separation rules, mounting heights and the 86 box standard are local installation matters — confirm them against the applicable wiring code before first fix.
Care systems generate sensitive records: call and attendance logs, room status, and in some designs audio or video. Who may see a resident call log, how long it is kept, what is shared with family and what the resident is told are decisions for the facility under the applicable care and data-protection rules. Audio archiving of SIP paging, intercom and calls is a published capability of the paging tier and call recording runs in G.711 and G.729 where a recording server is used — the retention rule and the notice are policy, not equipment. Write them down before the system goes live, and review them whenever a recording or video function is enabled.
We have not published a named reference project on this page. The site does not carry customer names or installation records until the client confirms in writing which projects may be made public.
Page author: NEXVIA EngineeringPublished:Last updated:
Covers: assisted living intercom · assisted living nurse call systems · senior call button systems · care home phone system · elderly care intercom
All IP telephony, intercom and paging equipment in this design is supplied and integrated by NEXVIA.
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Send us the site type, the number of extensions or rooms and the areas to cover — we will come back with a configuration and quotation.
Six facts build a configuration: site type, extensions or rooms, simultaneous calls, areas to cover, existing lines and the documents you already hold. Send as many as you know — nothing has to be final before the first reply.
