These terms apply to your use of www.ipphonefactory.com and to quotations and orders placed with NEXVIA INTERNATIONAL GROUP LIMITED. By using the site or placing an order, you accept them. If you are ordering on behalf of a company, you confirm that you are authorised to do so.
1. Information on this website
Product descriptions, capacity tables, specification tables and diagrams are reproduced from the manufacturer’s documentation for the models listed. They are provided for technical evaluation and do not constitute a warranty that a particular result will be achieved in a particular installation.
Specifications, firmware, card options, packaging and component sourcing can change without notice as products are revised. Where a specification is critical to your project — a port count, a power option, a protocol, a firmware feature — confirm it with us in writing before ordering, and we will confirm the current value for the production batch.
Nothing on this website is an offer capable of acceptance. Orders are formed only when we confirm them in writing.
2. Quotations and orders
Quotations state their validity period and the currency in which they are issued. Prices exclude shipping, insurance, import duties, taxes and any certification or clearance costs in the destination country unless the quotation says otherwise.
Payment terms, shipping arrangements and packing are stated on the quotation and on the proforma invoice. Where terms differ between documents, the latest document issued by us governs. Bank details are issued only on our proforma invoice; if you receive different bank details from any other channel, do not pay — contact us first and we will confirm them.
Risk and title pass as stated in the quotation or invoice. Import clearance is the responsibility of the buyer or the buyer’s nominated importer.
3. Installing and operating the products
IP telephony depends on the network, the power supply and the configuration of the site. You are responsible for the installation, for the SIP trunks or analog lines used to carry calls, and for complying with the law where the system operates — including rules on call recording, personal data, telemarketing and the use of emergency services.
Emergency calling. An IP telephone system is not a guaranteed emergency service. Calls to emergency numbers depend on the network, the power and a correct configuration, and can fail in ways an analog line does not. Where a site needs reliable emergency calling, keep analog lines available for that purpose, plan for power and network failure, and verify that the configuration meets the rules that apply in the destination country.
Products must not be used to intercept communications unlawfully, to make nuisance or fraudulent calls, or for any purpose that infringes the rights of others.
4. Documentation and support
We provide the datasheets, specification tables, wiring documentation and the manual information available for the products supplied, and technical assistance for configuration questions by email. Installation, cabling, containment and power works are carried out by the buyer or the buyer’s contractor. On-site attendance, extended commissioning or training are agreed separately in writing where a project requires them.
5. Intellectual property
The content of this website — text, layout, diagrams and images we have produced — belongs to NEXVIA INTERNATIONAL GROUP LIMITED or is used with permission. You may use it to evaluate and specify our products. Republishing it as your own material, or using our name and marks in a way that misrepresents your relationship with us, is not permitted. Third-party brand names that appear on this site are the property of their respective owners and are used only to describe technical compatibility.
6. Limitation of liability
To the extent permitted by law, our liability arising from use of this website or from a supply contract is limited to the value of the goods supplied under that contract. We are not liable for indirect or consequential loss, including loss of profit, loss of data, loss of calls or revenue, or losses arising from an installation or configuration carried out by others.
Nothing in these terms excludes liability that cannot lawfully be excluded.
7. Governing terms and disputes
These terms are governed by the laws applicable at the registered place of business of NEXVIA INTERNATIONAL GROUP LIMITED. If a dispute arises, both parties will first attempt to resolve it by good-faith negotiation, and then through the dispute-resolution mechanism stated in the applicable supply contract.
8. Changes
We may update these terms. The version published on this page at the time of your order applies to that order.