This page summarises how orders are shipped, packed and paid for. The terms stated on your quotation and proforma invoice govern your order; where a project needs something different, tell us before the order is placed and we will state the agreed terms in writing.
Order process
- You send the requirement — the building type, the extension or room count, the areas to cover, or a list of models and quantities.
- We confirm the configuration, the availability and the current specification of each item.
- We issue a quotation with a stated validity period.
- On your confirmation we issue a proforma invoice with the payment and shipping terms for that order.
- Packing and dispatch follow the terms and the timing stated on that invoice.
Minimum order quantity
A minimum order quantity applies per model or per configuration, and it is written into your quotation, so you can see it before you commit to the order. It differs between a standard phone order and a branded, pre-configured system; ask us for the models you are considering and the minimum, the price band and the lead time are confirmed together.
Lead time
Lead time is stated on each proforma invoice and is counted from receipt of payment. It depends on the models ordered, the configuration to be prepared — extension plans, provisioning, labelling — and the shipping mode agreed. Where a delivery date matters to your project, treat it as part of the configuration: say so in the inquiry and it is confirmed in writing rather than assumed.
Packing
Equipment is packed for international transport in carton boxes, with crates or other reinforcement used for heavier consignments. If your project requires specific marking, palletisation or consolidation with other suppliers’ goods, say so on the inquiry — it is easier to arrange before packing than after.
Shipping
Shipping is arranged according to the Incoterms and carrier stated on the invoice. Depending on the consignment, the route may be an express courier service for small orders, air freight for urgent ones, or sea freight for larger volumes; the mode, the carrier and the terms are stated on the invoice for the order.
Shipping cost is not included in product prices unless the quotation states otherwise. Where we arrange carriage, the cost is shown as a separate line on the invoice.
Pre-configured equipment — extension plans, provisioning files, labelling — is prepared before dispatch, so the order reference on the packing list matches the configuration that was agreed.
Insurance
Cargo insurance is not included unless it is stated on the quotation. If the value of the shipment makes insurance worthwhile, ask for it to be added, or insure the shipment on your side under your own policy.
Import duties, taxes and clearance
Prices exclude import duties, VAT/GST, customs processing and any certification or inspection costs in the destination country. Clearance is handled by you or your nominated importer. We provide the commercial invoice, packing list and the product documentation available for the goods shipped so that your broker can classify and clear them.
Payment
Payment terms are stated on the proforma invoice, and the currency is the one stated there. Bank details are issued only on our proforma invoice; if you receive different bank details from any other channel, do not pay — contact the sales contact named on this website and we will confirm. This is the most common fraud pattern in international trade and it is worth the extra minute.
Checking the delivery
Please inspect the consignment at delivery, before signing for it, and record any visible damage on the carrier’s document. Report shortages or transit damage to us within the period stated on the invoice, with photographs of the carton and the packing list, so that we can raise a claim with the carrier and arrange replacement parts.
Warranty and spares
Warranty and after-sales terms are provided with every quotation, written against the models and the quantity in that order — ask and you will have them before you decide, not after. The period differs between a standard phone order and a branded, pre-configured system, which is why it is quoted rather than printed as one figure here. When you need parts or a replacement unit, contact the sales contact on your invoice with the model, the quantity and the original order reference so that the fastest route can be chosen.