This policy explains what personal information this website collects, why it is collected, how long it is kept and what rights you have. It applies to www.ipphonefactory.com and to business inquiries that arrive through it.
Who is responsible for your information
NEXVIA INTERNATIONAL GROUP LIMITED IPPhone Office, Room 307E, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China Email: sales@ipphonefactory.com
We are the party responsible for the information described below. Questions about this policy, or requests relating to your information, can be sent to the email address above.
What we collect
Information you send us through the inquiry form. The form asks for your first name, last name, email address, telephone number, company name, the message describing your project, and — if you choose to answer it — how you found this website. These are the details we receive, and they are used to answer your inquiry and prepare a quotation. The form also sends the language of the page you submitted and, where the link carried one, the subject line describing which part of the site the inquiry came from.
Information you send us by email or WhatsApp. If you contact us through those channels instead, we receive whatever you choose to include in the message, including any attachments such as drawings, model lists or tender documents.
Technical information. Like most websites, the infrastructure that serves this site records standard request data — the page requested, the time, an approximate location derived from the IP address, and the browser user-agent string. This data is used for security and availability, not for profiling.
Measurement data. Two measurement tools run on this site: Google Analytics 4 (Google LLC) and Microsoft Clarity (Microsoft Corporation). They record which pages and languages are visited, approximate location derived from the IP address, device and browser type, referring source, and aggregate interaction data such as scrolls and clicks. The Cookie Policy names the tools, their identifiers and what they set. The contents of the inquiry form are not sent to either tool.
This website has no user accounts, no login and no customer portal. We do not ask for, and do not want to receive, identity documents, payment card details or special-category personal data through the inquiry form. Please send commercially sensitive material only when it is necessary for the quotation.
Why we use it
- To answer your inquiry, prepare a configuration and a quotation, and correspond with you about a project.
- To keep an ordinary business record of commercial correspondence.
- To protect the website against abuse, spam and malicious traffic.
- To provide site search, which runs entirely in your browser (see the Cookie Policy).
We do not sell personal information, and we do not share it with advertising networks. A project inquiry may be shared internally with the colleagues who handle your region, and with a logistics partner only where a shipment requires it. Where the inquiry form is connected to a third-party form-handling service, the submitted details pass through that service so that the message can reach our mailbox.
Legal bases
Where the General Data Protection Regulation or a comparable law applies, we rely on:
- Legitimate interests — answering a business inquiry that was addressed to us, and keeping our systems secure.
- Consent — where you have actively agreed to something specific, such as receiving marketing follow-up. You can withdraw consent at any time.
- Legal obligation — where commercial records must be retained, for example for tax and accounting purposes.
Because we correspond from China, an inquiry sent to us is handled there. Where your local law treats that as an international transfer, the transfer is made to answer the request you initiated and is limited to the information you chose to send.
How long we keep it
Inquiry correspondence is kept for as long as it is needed to serve the business relationship and to meet record-keeping obligations, after which it is deleted or anonymised. Server logs are kept for a short operational period. You may ask us to delete your inquiry data earlier, unless we are required to keep it.
Your rights
Depending on where you are, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate;
- ask us to delete information we no longer need;
- object to, or ask us to restrict, certain processing;
- receive the information you provided in a portable format;
- lodge a complaint with your local data protection authority.
Write to sales@ipphonefactory.com and we will respond within the period required by applicable law.
Security
The website is served over HTTPS. Information submitted through the inquiry form is transmitted to the form-handling endpoint configured for this site and delivered to our mailbox; access is limited to the staff who handle customer inquiries. No method of transmission or storage is completely secure, so please send only what the quotation needs.
Changes to this policy
If the way we handle information changes, this page will be updated and the “last updated” date above will change. Material changes affecting existing inquiries will be notified to the contacts we hold for them.